Gary Klein



Gary Klein


Dr. Gary Klein is the J. Daniel Couger Professor of Information Systems at the University of Colorado in Colorado Springs (UCCS). He obtained his Ph.D. in Management Science from Purdue University. During his academic career, he has served as Dean of the School of Business at the University of Texas in the Permian Basin as well as at UCCS.  Before his time in academia he served with the company now known as Accenture in Kansas City and was director of the Information Systems Department for a regional financial institution. It is this background of industry experience and desire to improve practice that drives much of Gary’s instruction and study.


It is a strong belief of Gary’s that faculty in a business college should work to improve the way in which organizations perform.  Instruction should provide enough background to provide both a sound theoretical understanding of successful approaches as well as the details necessary to implement new ideas.    Research should focus on real problems that matter.  For that reason, it is essential that business faculty stay current in the field as well as in the research arena.  To that end, Gary has become active in many professional societies in addition to the Decision Sciences Institute.  In particular, in his field of interest: project management.


Recently, Gary stepped down from the Board of the American Society for the Advancement of Project Management (asapm) where here served as the Director of Education.  The asapm is the US chapter of the International Project Management Association, the second largest professional society for project managers.  During his tenure on the Board of asapm, he launched a certification program for students (SCiPM), began the first US Chapter of the Young Crew (a young adult mentoring project for project professionals), brought together leaders of asapm and the Midwest region of DSI at their annual conference, and brought panels of practitioners to introduce research topics to members of the SIG on IT Project Management at an annual ICIS meeting.  As a member of the Project Management Institute (PMI), Gary has served on the program committee to launch an annual meeting for the Pikes Peak PMI Chapter.  He will lead the sessions at the 2010 DSI Annual Meeting to launch the new project management special interest group and work on a partnership between PMI and DSI. 


In addition to being a Fellow of the Decision Sciences Institute, Gary has served on the Board as a Vice-President-at-Large.  He is also an active member of the IEEE and the ACM.  He serves as an Associate Editor for MIS Quarterly and Senior Editor for the Pacific Asia Journal of the Association for Information Systems.  As a member of the Association for Information Systems he was a founding member of the SIG on Information Technology Project Management and serves on the editorial panel of the Journal of the Association for Information Systems. He was a Co-editor-in-chief of a truly interdisciplinary journal – Comparative Technology Transfer and Society and is on the inaugural editorial board of the new International Journal of Information Technology Project Management.


Research is also an important part of Gary’s record, with primary areas of interest in Project Management, Information Systems Development, and Research Methods.  He has over 160 refereed publications in journals, edited books, and conference proceedings.  Both the Communications of the Association for Information Systems and the European Journal of Information Systems listed Gary as the most productive researcher in the field of information systems for a five year period.  He presents his research worldwide on the topics of project management, system development, decision support systems, and technology transfer. 

Representative Publications


“Coproduction in Successful Software Development Projects,” with Shim, Sheu, Chen and Jiang.  Information and Software Technology, Vol. 52, 2010, pp. 1062 - 1068.


“Task Completion Competency and Project Management Performance: The Influence of Control and User Contribution,” with Liu, Chen and Jiang.  International Journal of Project Management, Vol. 28, 2010, 220-227.


“User and Developer Common Knowledge: Effect on the Success of Information System Development Projects,” with Tesch, Sobol and Jiang.  International Journal of Project Management, Vol.  27, 2009, pp. 657–664.


 “Resolving Difference Score Issues in Information Systems Research,” with Jiang and Cheney.  MIS Quarterly, Vol. 33, No. 4, December 2009, pp. 811 – 826.


“The Consistency Among Facilitating Factors and ERP Implementation Success: A Holistic View of Fit,” with Wang, Shih and Jiang.  Journal of Systems and Software, Vol. 81, 2008, pp. 1609-1621.


“IT Support in Manufacturing Firms for a Knowledge Management Dynamic Capability Link to Performance,” with Wang and Jiang.  The International Journal of Production Research, Vol. 45, No. 11, June 2007, pp. 2419–2434.


“User Diversity Impact on Project Performance in an Environment with Organizational Technology Learning and Management Review Processes,” with Wang, Wei, and Jiang.  International Journal of Project Management, Vol. 24, No. 5, July 2006, pp. 405 – 411.


“ERP Misfit: Country of Origin and Organizational Factors,” with Wang and Jiang.  Journal of Management Information Systems, Vol. 23, No. 1, Summer 2006, pp. 263 – 292.


“Perception and Expectation Gaps of IS Provider Skills: The Impact on User Satisfaction,” with Jiang, Tesch and Miller.  Information Systems Journal, Vol. 15, pp. 343 – 355, 2005.


"An Exploration of the Relationship Between Software Development Process Maturity and Project Performance," with Jiang, Hwang, Huang, and Hung.  Information & Management, Vol. 41, pp. 279 – 287, 2004.


“The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction,” with Tesch and Jiang.  Decision Sciences, Vol. 34, No. 1, Winter 2003, pp. 107 - 130.


“The Metronome of Technology Transfer,” with Martz.  In Comparative Technology Transfer and Society, Vol. 1, No. 3, December 2003, pp. 243- 254.


"Measuring Information System Service Quality:  SERVQUAL from the Other Side," with Jiang and Carr.  MIS Quarterly, June 2002, Vol. 26, No. 2, pp. 145-166.


"Wanted: Project Teams with a Blend of Professional Orientations," with Jiang and Tesch.  Communications of the ACM., Vol. 45, No. 6, 2002, pp. 81 - 88.


"A Discrepancy Model of Information System Personnel Turnover" with Jiang.  Journal of Management Information Systems, Vol. 19, No. 2, Fall 2002, pp. 249 – 272.


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