Janelle Heineke

Janelle Heineke

Dr. Janelle Heineke is Professor and Chair of the Operations Management at Boston University. She is an associate editor of Decision Sciences, JOM and OMR and is on the editorial board of several other journals. She is a Fellow the Decision Sciences Institute and the director of the Boston University Center for Excellence and Innovation in Teaching.

Professor Heineke has been a leader in service operations and service quality.

Professor Heineke’s research output includes publications in a number of journals and a book on health care quality. She received the Boston University Broderick Prize for Research Excellence. In addition to articles and books, Professor Heineke has written a number of cases and book chapters.

Professor {Fellow Name}’s pedagogical contributions the co-authorship (with Mark M. Davis) of two textbooks and (with Larry Meile) of a book on using interactive games and exercises to teach operations management. She is the recipient of the Boston University Beckwith Award for Undergraduate Teaching Excellence and the GE Leading Edge Faculty Award. She (with Larry Meile, Linda Boardman Liu and Jane Davies) won the DSI Instructional Innovation Award in 2008.

Professor Heineke service contributions include many leadership roles in DSI, including Program Chair in 2007 and Vice President at Large, Regional Vice President and member of the Executive Committee. She was the recipient of the Doctoral Student Association Mentoring Excellence Award at Boston University School of Management.

Twenty top publications

Davis, Mark M. and Janelle Heineke, Operations Management: Integrating Manufacturing and Services, McGraw-Hill/Irwin, Burr Ridge, IL, 2005.

Davis, Mark M. and Janelle Heineke, Managing Services: Using Technology to Create Value, McGraw-Hill/Irwin, Burr Ridge, IL, 2003.

Heineke, Janelle and Mark M. Davis, Operations Management in a Service Environment, American Management Association: Watertown, Massachusetts, Spring 1997.

Davidson, Stephen M., Marion McCollom, and Janelle Heineke, The Physician-Manager Alliance: Building the Healthy Health Care Organization, Jossey-Bass Inc.: San Francisco, California 1996.

Heineke, Janelle and Larry Meile, Eds., Games and Exercises for Operations Management: Hands-On Learning Activities for Basic Concepts and Tools, Prentice Hall: Englewood Cliffs, New Jersey, 1995.

Heineke, Janelle, Larry Meile, Linda Boardman Liu and Jane Davies, “Project Flip: A Project Management: Case/Exercise Experience,” Decision Sciences Journal of Innovative Education, January 2010.

Langabeer, James R., Jami L. DelliFraine, Janelle Heineke, Ibrahim Abbass, “Implementation of Lean and Six Sigma Quality Initiatives in Hospitals: A Goal Theoretic Perspective,” Operations Management Research, Volume 2, Numbers 1-4 / December, 2009.

Heineke, Janelle, Larry Meile, Linda Boardman Liu and Jane Davies, “Project Flip: A Project Management: Case/Exercise Experience,” Decision Sciences Journal of Innovative Education, December 2009.

Davidson, Stephen M. and Janelle Heineke, “Toward an Effective Strategy for the Diffusion and Use of Clinical Information Systems,” Journal of the American Medical Informatics Association, 2007;14(3):361-367, May 2007.

Heineke, Janelle and Mark M. Davis, “The Evolution of Service Operations in Business Schools,” Journal of Operations Management, Volume 25, Issue 2, March 2007, Pages 364-374.

Tsikriktsis, Nikos and Janelle Heineke, “The Impact of Process Variation on Customer Dissatisfaction: Evidence from the U.S. Domestic Airline Industry,” Decision Sciences, 35(1), February 2004, 129-142.

Restuccia, Joseph D., Michael Shwartz, Bernard E. Kruger, Susan M. C. Payne, Arlene Ash, Lisa I. Iezzoni, Janelle Heineke, Harry P. Selker, Theresa Gomes, Alan Labonte, John R. Butterly, “Does More ‘Appropriateness’ Explain Higher Rates Of Cardiac Procedures Among Patients Hospitalized With Coronary Heart Disease?” Medical Care 40(6), June 2002, 500-509.

Heineke, Janelle, "Enhancing Learning Using Classroom Games and Exercises" Quality Management Journal, 4(4), January 1998.

Johnston, Robert and Janelle Heineke, "Exploring the Relationship between Perception and Performance: Priorities for Action," The Services Industries Journal, January 1998.

Davis, Mark M. and Janelle Heineke, "How Disconfirmation, Perception and Actual Waiting Times Impact Customer Satisfaction," International Journal of Service Industry Management, Vol. 9, No. 1, 1998.

Kim, Kee Young, Jeffrey G. Miller, and Janelle Heineke, "Mastering the Quality Staircase: Step by Step," Business Horizons, January-February, 1997, pp. 17-21 (also published in The Quality Yearbook, 1998, Edited by James W. Cortada and John A. Woods, McGraw-Hill).

Morrison, Paul E. and Janelle Heineke, "Using Classroom Incentives to Train Real-Life Skills," OMA Review, Vol. 11, No. 1, 1996, pp. 33-37.

Heineke, Janelle, "Strategic Operations Management Decisions and Professional Performance in U.S. HMOs." Journal of Operations Management, Vol. 13, 1995, pp. 255-272.

Shwartz, Michael, Ronald K. Klimberg, Melinda Karp, Lisa I. Iezzoni, Arlene S. Ash, Janelle Heineke, Susan M. C. Payne, & Joseph D. Restuccia, "An Integer Programming Model to Limit Hospital Selection in Studies with Repeated Sampling," Health Services Research, Vol. 30, No. 3, June 1995, pp. 359-376.

Davidson, Stephen M., Marion E. McCollom, and Janelle Heineke, "Physicians in a Management-Dominated Health Care System," The Journal of Medical Practice Management, Spring 1995, pp. 5-11.

Davis, Mark E. and Janelle Heineke, "Understanding the Roles of the Customer and the Operation for Better Waiting Line Management,” International Journal of Operations and Production Management, Volume 13, No. 5, 1994, pp. 21-34.

Dixon, J. Robb, Peter Arnold, Janelle Heineke, Jay S. Kim, and Paul Mulligan, "Business Process Reengineering: Improving in New Strategic Directions," California Management Review, Vol. 36, No. 4, 1994, pp. 93-108 (listed in Harvard Business School Catalog of New Teaching Materials, 50 best articles from CMR).

Meile, Larry and Janelle Heineke, "Meeting Corporate and Student Customer Needs in the Classroom: Teaching the "Right Stuff" the Best Way," Operations Management Review, Vol. 10, No. 2, 1994, pp. 63-77.

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